Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to share feedback about your experience with a site we cover? This page explains who we are, how to reach us, and what to expect when you do.

Online Casinos Australia is an independent comparison platform built for Australian adults who want straightforward, researched information before choosing an online casino. We do not operate any casino, accept deposits or place bets. Our role is to review, rank and compare offshore casino sites available to players in Australia — covering everything from welcome bonuses and online pokies through to payment methods, withdrawal times and licensing.

How to Reach Us

The best way to contact the Online Casinos Australia team is by email. We aim to respond to all enquiries within two business days. Whether you have a correction to flag, a general question about our content, or feedback on a casino we have reviewed, we read every message we receive.

Please include as much detail as possible — for example, the name of the casino you are asking about, the page URL where you spotted an issue, or the specific bonus or payment method you have a question about. That helps us give you a useful answer rather than a generic one.

What We Can and Cannot Help With

To save you time, here is a clear picture of what falls within our scope and what does not.

• We can help with: questions about our review methodology, editorial ratings, how we assess bonuses and wagering requirements, factual corrections, feedback on site content, and general enquiries about the casinos we cover.
• We cannot help with: account disputes with individual casino operators, withdrawal problems, bonus disputes or any issue that requires you to contact the casino directly. For those matters, you will need to reach the casino's own support team.
• Responsible gambling concerns: if you or someone you know is experiencing difficulty with gambling, please visit our responsible gambling page for information on support services available to Australian players, including self-exclusion tools and spending limits.

About Our Reviews

Every casino reviewed on Online Casinos Australia goes through a consistent research process. Our team verifies licensing details, reads bonus terms in full (including wagering requirements, expiry dates and maximum cashout limits), reviews the game library by category, and checks Australian-friendly payment options such as PayID alongside standard methods. We also look at mobile compatibility, customer support availability and responsible-gambling tools.

We publish editorial ratings — not customer review scores — and those ratings are never influenced by commercial relationships. Online Casinos Australia may earn a referral commission when a reader clicks through and registers with a casino. That arrangement does not alter our rankings. A casino cannot buy a higher position, and we note genuine limitations in every write-up. You can read more about how we work on our about us page.

Corrections and Updates

Casino offers, terms and licensing details change regularly. If you believe any information on this site is out of date or inaccurate, please let us know. We take factual accuracy seriously and will investigate and update content promptly where a correction is warranted. When contacting us about a potential error, please tell us which page is affected and what you believe the correct information to be — a source or link is helpful but not required.

Advertising and Partnership Enquiries

If you represent a casino operator and would like to discuss how we cover your site, or if you have a general advertising enquiry, you are welcome to get in touch. Please be aware that commercial relationships do not determine editorial ratings or rankings on Online Casinos Australia. Any operator covered on this site is subject to the same review criteria as every other.

A Note on Player Eligibility

All casinos listed on Online Casinos Australia are offshore operators. They are not licensed by an Australian domestic regulator, but many hold licences from recognised international jurisdictions. Australian law permits adults aged 18 and over to access and play at offshore online casinos. Players are responsible for verifying their own eligibility and complying with their state or territory's local rules. If you have a question about how licensing or eligibility works, our about page covers this in more detail, and our responsible gambling section outlines the tools and services available if you ever need support.

We appreciate every message and piece of feedback we receive — it helps us keep the site accurate and useful for the Australian players who rely on it. Reach out any time.